Delete Your Ticatoo Account or Data

Signing in to Ticatoo with Apple or Google is optional. If you have signed in, you can delete your account and the data linked to it at any time — in the app, or by asking us here. You can also ask us to delete any other personal data we hold about you.

Delete Your Account in the App

Open Ticatoo, go to your profile, and under Account choose Delete account, then confirm. An account cannot be deleted while one of its services is still running — you can delete it once the service has finished.

What Is Deleted and What Is Kept

When your account is deleted:

  • We delete your account identifier and the email address we received from Apple or Google.
  • We remove the payment cards saved to your account from our payment processor.
  • We remove your diagnostics reports from the app.
  • Receipts and service records are kept for as long as Finnish accounting law requires (generally 6 years), but are no longer linked to you.

Asking Us to Delete Your Data

Submitting a Request

If you no longer have the app, or want other data deleted, fill out the form below. To delete an account, tell us whether you signed in with Apple or Google and the account’s email address — if you used Apple’s “Hide My Email”, give the relay address Apple created. For other data, include the User ID shown in your profile in the app, if you have it.

Verification and Confirmation

We may ask you to confirm the request from the email address of the account, so that no one else can delete your data. Once your request is confirmed, we delete the data.

Timeframe

We complete deletion requests within 30 days, and confirm by email when your data has been deleted.

Other Personal Data

A name, email address or phone number you may have entered in the profile of an earlier version of the app is linked to the device on which you entered it, rather than to your account. Ask us to delete it with the form below or at info@ticatoo.com.

Contact

Questions about deleting your data: info@ticatoo.com. How we handle your data is described in our Privacy Policy.

Request for Data Deletion